A patient billing experience that doesn't make people angry.
The AI Patient Communication Bot answers billing questions, explains balances, accepts payments, and negotiates payment plans — through SMS, web chat, and voice, in plain language.
Why this gets built next.
Patient self-pay collection is the fastest-growing piece of the revenue cycle — and the most broken. People won't pay what they don't understand.
Capabilities, end to end.
Answers questions about statements, charges, and insurance application
Takes payments and sets up payment plans within policy
Routes complex issues to human staff with full context
Supports SMS, chat, email, and voice channels
Available in English and Spanish (more languages on request)
From signal to action in under a minute.
Ingest
Reads from your EHR, PM, clearinghouse, or payer feed. Zero rip-and-replace.
Reason
The agent applies RCM-trained logic, payer rules, and confidence scoring.
Act
Submits, escalates, or hands off to a human — with full audit trail.
Outcomes our customers measure.
patient self-pay collection rates
in inbound billing call volume
patient satisfaction with billing experience
Questions, answered.
Can it take payments directly?
Yes — through your payment processor of choice (Stripe, etc.). Full PCI compliance maintained.
How does it handle escalation?
Complex issues route to your team with the full conversation history and the bot’s suggested next step.
Does it support languages beyond English?
English and Spanish out of the box. Other languages available on request.
See AI Patient Communication Bot in action.
Book a 30-minute demo built around your payer mix and specialty.
HIPAA · SOC 2 Type II · BAA included